How do I arrange a return?

Email quoting your unique order number. You will be sent an email confirmation once your order has been accepted for return.

Goods must be returned in a saleable condition within 14 days with your proof of purchase (receipt), for a credit note, an exchange or full refund (excluding original delivery charges) upon receipt, subject to the terms and conditions detailed below. The packages can take up to 7 working days to reach us therefore we recommend that you send items back within 7 days of receipt to ensure the goods arrive to us within 14 days or receipt, so we can process your return.

Once agreed and notified, all returns should be sent to The Showroom office:

The Showroom
23 New Mount Street
M4 4DE